Risk Assessment of the Millennium Challenge Corporation’s Information Technology Governance Over Its Information Technology Investments

We recommend that the Millennium Challenge Corporation Director of Contracting develop and implement a process to enforce the creation of service level agreements for all endeavors requiring contract support.

We recommend that the Millennium Challenge Corporation Director of Contracting develop and implement a process for periodic review and feedback of performance for all contractors to improve service delivery and support early detection of potential problems.

We recommend that the Millennium Challenge Corporation Chief Information Officer develop and implement a monitoring process to ensure that all IT projects are provided a priority level commensurate with the direction and goals of the Agency as a whole, not with the goals of individual leaders within the Agency.