Internal Control Gaps Hinder Oversight of U.S. Personal Services Contracts in Asia

USAID chief human capital officer conduct a needs assessment and, based on the results, implement a plan to staff development outreach and communications specialists in overseas missions.

USAID chief human capital officer implement a process to track and report the number of U.S. personal services contractors in mentoring programs consistent with reporting for other employment categories.

OAA issue a policy prohibiting the classification of U.S. personal services contract positions by the hiring office.

OAA implement a plan to require overseas missions to modify all active U.S. personal services contracts to accurately reflect the work required, to exclude "other duties as assigned" or similar language, and to confirm that missions took the required corrective action.

OAA issue new guidance requiring minimum standards for periodic, written performance evaluations for all long-term U.S. personal services contractors.