Why We Did This Inspection
- In Juba, South Sudan, USAID serves as an Alternate Service Provider of the International Cooperative Administrative Support Services (ICASS) system. ICASS allows the U.S. government to provide and share the cost of common administrative support services among its overseas posts.
- USAID’s Mission in South Sudan (USAID/South Sudan) provides about half of the ICASS services in Juba while the State Department typically serves as the primary ICASS service provider at all other posts worldwide.
- In 2021, Embassy Juba and USAID/South Sudan expressed concerns about how ICASS services were provided at post. These issues included questions about the division of roles between USAID and the State Department as well as management and human resource challenges. Both entities asked the USAID and State Department OIGs to conduct a joint inspection.
- We conducted this inspection to determine whether USAID/South Sudan has met requirements of applicable laws and regulations for its role as an Alternate Service Provider.
What We Found
- The mission lacked clear coordination and communication of duties for ICASS service provision. Instead, USAID and State Department personnel relied on personal relationships to determine who was responsible for their shared duties.
- USAID/South Sudan encountered a broad range of management challenges at the strategic, operational, and functional levels. The mission also faced human resource challenges related to understaffing, ineffective transition and orientation processes, and training provided to Foreign Service Nationals.
Why It Matters
- USAID/South Sudan will continue providing services for Embassy Juba until embassy functions transition from the existing location to a new embassy compound. Thus, the mission must ensure that its Executive Office receives sufficient support to provide these services.
- We made 11 recommendations to improve USAID/South Sudan’s management of ICASS services in Juba, South Sudan.